Appointments

To cancel your appointment:

• reply CANCEL to your appointment reminder text message
• use your NHS account (on the NHS website or in the NHS app)
• fill in an online form
• phone us on 0161 905 0310, Monday to Friday, when we are open
• visit the surgery and speak with a receptionist, Monday to Friday, when we are open

Extended access appointments are available by appointment only and are available for all 5 Sale PCN practices. Please call reception to organise this. This includes GP face to face appointments, GP telephone appointments, Phlebotomy, Nursing Appointments.

We offer extended hours appointments at the practice on Thursday 6:30pm to 8pm and Saturday 9am to 1pm. This service is by appointment only.

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

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Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond.
• If you would prefer to consult with the doctor or nurse by phone, face-to-face or by video call.
• If you need an interpreter.
• If you have any other access or communication needs.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it’s helpful if you phone the practice as soon after 8am as possible on 0161 905 0310.

Patients are expected to arrive in good time for their appointments, taking into account journey times when booking appointments. We do understand that an occasional delay is unavoidable therefore if a patient arrives within a reasonable time, then the clinician may still see them. If applicable, the receptionist may advise them that the clinician is now seeing the next patient and that they may have an extended waiting time, as the clinician will see patients who arrived on time first.

Patients who arrive late for an appointment may be advised to rebook a new routine appointment. This is to prevent delays to the clinician’s sessions and to ensure fairness for patients who have arrived on time.
If the patient indicates that there is a medically urgent reason, they need to see a clinician that day, the receptionist can ask the reason and may send a message to the clinician depending on the circumstances.
If a patient calls ahead to say they will be late, this does not alter the policy, the receptionist may advise them on the phone that they should rebook, rather than waste a journey.

We appreciate the effort our patients make to attend on time and therefore do our best to run as close to booked appointment times as possible. Adhering to a Late Patient Policy assists us in doing so. However, due to the nature of a GP surgery, sometimes the clinician may be running behind. This is generally because the clinician has needed to spend longer with a patient or there is a medical emergency. We do ask that patients bear this in mind when waiting, as there may be an occasion in the future where they themselves need to spend extra time with the clinician.

Read our full Late Arrival Policy