Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Firsway Health Centre This accessibility statement applies to this website. This website is built on the default template provided by GPsurgery.net. The practice can edit the website...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Data Protection Policy
Introduction The Practice complies with the legal obligations of the Data Protection Act 2018 (the ‘2018 Act’) and the EU General Data Protection Regulation (‘GDPR’). The Practice gathers and uses...
Infection control policy
Introduction This document sets out the surgery policy on infection control and should be used with reference to the principles outlined in the Biological Substances Infection Control Protocol and the...
Late arrival policy
Firsway Health Centre will always do our best to try to see patients in a timely fashion. However, this is unfortunately increasingly difficult as patients become more complex. We do...
Shared Care
Shared care is a term that describes a process by which medications are prescribed or monitored. Medications that can or should be managed under a Shared Care agreement are defined...
Private Providers and Shared Care
Pressures in the NHS have increasingly seen our patients seeking private care for help with their helath issues. There are ever growing numbers of private providers across all specialities. As...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025