Reasonable adjustments offered
The practice will make reasonable adjustments based on individual need and patient preference.
Adjustments may include:
- Use of the reception hearing loop for patients who use hearing aids.
- Access to BSL interpreting support and appropriate communication applications where required.
- Information in Braille, large print and accessible electronic formats.
- Information translated into other languages where appropriate.
- Longer appointments, quiet waiting arrangements and reduced waiting times where clinically appropriate.
- Assistance for patients with mobility difficulties.
- Wheelchair-accessible facilities, disabled parking, accessible consultation rooms, disabled toilets and patient lift access.
- Alternative methods of communication where telephone contact creates a barrier.
- Easy Read information and visual aids for patients with learning disabilities or autism.
- Support from carers, advocates or representatives where the patient has consented or where this is otherwise appropriate.
- Access to in-person translation services and telephone interpreting services where patients require language support. Staff should follow the practice’s agreed process for arranging these services and escalate to a manager if the most appropriate arrangement is unclear.
- Accessible website functions, including options to access information in different languages and formats. The practice website is designed to comply with the Web Content Accessibility Guidelines version 2.2 AA standard.
- Support for patients who have difficulty using online tools, so that they can achieve the same outcome through care navigation, either in person or by telephone.