Zero Tolerance Policy

Our staff must be able to come to work without fear of violence, abuse or harassment from patients or their relatives.

Whilst this may be a small minority of patients, we have sadly seen a growing number of such incidents. Firsway Health Centre has adopted the NHS zero tolerance attitude towards violence.

Violent, threatening or abusive behaviour including shouting and swearing will not be tolerated at this practice.

Patients who act in such a manner will be asked to leave the premises; the Police may be called and you could be removed from our patient list.

Our staff are here to help you, please treat them with respect.

Date published: 11th October, 2023
Date last updated: 11th October, 2023