Thank you for completing the GP Patient Survey 2026
Our improvements in numbers
- 55% from 41% – Patients able to see their preferred healthcare professional
- 77% from 70% – Patients offered a choice of appointment day or time
- 66% from 54% – Patients finding it easy to contact us through the NHS App
- 76% from 72% Patients feeling their mental wellbeing was considered
- 93% Patients knowing what would happen next after contacting us
- 80% Patients rating their experience of contacting the practice as good
What we changed
- Improved continuity of care and appointment booking processes.
- Increased flexibility and choice when booking appointments.
- Promoted the NHS App and introduced Digital Champion support.
- Improved patient communication, text messaging and updates.
- Increased mental health information and support signposting.
- Continued customer service training and call quality reviews.
What’s next?
- Better support for patients with long-term conditions
- Improved communication and access
- Improved telephone access and patient information
- Maintaining confidence and trust in our clinical team
Thank you
Your feedback drives improvement.
You said. We did. We continue to improve.