Patient information

Find out how to register at our practice and read other important information for patients.

Access to medical records

In accordance with the Data Protection Act 2018 Access to Health Records Act, patients may request to see a copy of their medical records.  In order to request a copy of ... [continue] Access to medical records

Adverse weather and gritting policy

Follow this link to download the adverse weather and gritting policy.

Complaints and compliments

If you would like to make a complaint please speak to any member of staff.  If they are unable to resolve the complaint at the time, they will arrange for ... [continue] Complaints and compliments

Health and safety

Follow this link to download the practice health and safety policy. If you require this information in an alternative format, please contact Natalie Mills, our Practice Manager.

How to register

We have an open list and welcome requests for registration from patients living in or moving to the practice area. Use an online form You can check if you’re eligible ... [continue] How to register

Infection Control Statement

Follow this link to download the annual infection control statement for the practice.

Mental capacity assessments

GPs are often asked to make Mental Capacity Assessments for patients. These assessments can be requested for a variety of different reasons. As GPs it is an essential part of ... [continue] Mental capacity assessments

Named GP

All patients at Firsway Health Centre have a named, accountable doctor who is responsible for coordinating their care. Your named doctor will be allocated to you by the practice. You ... [continue] Named GP

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records about your health and ... [continue] Patient confidentiality

Patient rights and responsibilities

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your ... [continue] Patient rights and responsibilities

Practice boundary

Please use the map below to see if you live within our practice boundary.    


Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act and GDPR law 2018. This means ensuring that your personal confidential data (PCD) is handled ... [continue] Privacy


At Firsway Health Centre we all have a keen interest and are actively involved in research to help improve medical knowledge about illness and so develop better treatments for patients. ... [continue] Research


Safeguarding is everyone’s responsibility Trafford Council has adopted a multi-agency approach to safeguarding:  the Trafford Strategic Safeguarding Partnership. Follow this link for more information on the Trafford Strategic Safeguarding Partnership ... [continue] Safeguarding

Text Message Reminders

You can now register to receive information by text message on your phone regarding appointments and health care. If you wish to register for this messaging service please fill out the consent ... [continue] Text Message Reminders

Updating your details

If you change name, address or telephone number, please let our receptionists know by either emailing us or complete the form below: If you move outside the practice area ... [continue] Updating your details

Using this website

The medical information on this website, and on any sites linked to from this website, gives general advice only and should not be used as a substitute for the personal ... [continue] Using this website

Violent or abusive behaviour

Zero tolerance The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way. The ... [continue] Violent or abusive behaviour

Date published: 8th October, 2014
Date last updated: 20th January, 2023